FAQs | Bazar Desportivo

1. How do I create my account?
It's very easy to create an account at Bazar Desportivo. You just have to follow these steps:

1- Start by giving us your e-mail address.
2- Tell us your name and delivery address.
3- Create an easy to remember password.
4- Accept our Terms and Conditions.

All set. You can now buy at Bazar Desportivo and access your customer area!
2. Do I necessarily have to create an account?
If you haven't registered yet, when making a purchase we will ask you for a password to register your account. Then you will be able to benefit from:
Order history
Details for each order
Real-time order tracking
Address history
However, if you'd rather not register, you can always choose to continue as a guest.
3. How do I log in?
To log in at Bazar Desportivo you just have to insert your e-mail and password.

You can also login in through Facebook or Google and you'll be registered with your data from the social media you use.
4. How do I recover my password?
All you have to do is request a new one. When you're logging in, click on "recover password", insert your e-mail and we'll send you an e-mail with easy to follow intructions for you to create a new password.
5. How do I delete my account?
With your Bazar Desportivo account you can quickly buy the items you like so much without having to introduce your data everytime you make a purchase.
However, if you really want to delete it, enter your Customer Área and you can delete it yourself.
If you have any doubts you can contact us through our Client Support service so we can help you.

Orders

1. Make a purchase, step by step?
It's very easy to buy at Bazar Desportivo. If you found what you were looking for, all you have to do is:
Choose your size
Add the item to the basket
Go to checkout
Select your address and shipping method
Enter your invoice data
Validate your request
Select the payment method
And that's it! Now you only have to wait for the package to get to you and enjoy.
2. How can I be sure that my purchase was completed?
When you complete your request, you'll see in your screen a sucess message and you'll also receive both a text message and an e-mail with purchase confirmation.
this way you can be sure that everything went well and now you only have to enjoy your purchase.
3. Can I make a purchase through the phone?
No. Our Customer Support service is always available to help you in everything you need but you'll have to do the purchase yourself and introduce your personal data yourself.
4. Is the stock always guaranteed when I make a purchase?
Our stock is automatic and we do everything we can to prevent human and informatic errors, however small mistakes can happen.
5. What happens if the item I bought sold out between purchase date and processing?
It's very unlikely that happens. However, if it does happen, our Customer Support service will contact you to reimburse you.
6. Will I get a receipt for my purchase?
The receipt will always be available in your Customer Area > Order history. You can download it at any time.
In your purchase confirmation e-mail you'll also have the receipt attached (if you log in as a guest, this is the only place you can find your receipt).
7. How to use Online Credit
Online Credit is basically money that the client has and can use at Bazar Desportivo at any time and in any purchase. It can be a result of a gift voucher or refund voucher and will always be available for consultation at the Costumer Area.
To apply it you only have to enter the amount you want to use in the shopping basket (marked field).
8. How do I apply a promo code?
When finishing your purchase, you'll have a field to fill in with promo codes.
When you click apply, you'll see that the discount will be applied in your purchase final price.

Payments

1. ATM
When choosing this option, an e-mail and a text message with the necessary data for you to proceed with the payment will be sent to you.
You must make the payment in a 24h term. *The stock reservation of your purchase will only be effected after payment confirmation.
2. MB Way
MB WAY is an ATM solution that allows you, through your smartphone, tablet or PC, to make payments online. Once you have confirmed your order, you will receive a notification from the MB Way application on your smartphone to enter your payment authorization. In this process you should not go back to the Bazar Desportivo page. Give authorization in the MB Way application and automatically the purchase page will be updated.
2. Paypal
It's exclusively used for online purchases. With a PayPal account you can choose to associate your credit card or bank account to PayPal and make safe purchases.
You'll be redirected to PayPal's page where you'll login and validate the payment. After that you'll go back to Bazar Desportivo's page.
3. Visa/Mastercard
The Visa payment requires you to insert the data of a valid credit card. If the information is not valid, an error message will appear, preventing you from concluding the payment.

3.1. What's CCV/CID/CVC
Card Verification Value or Code Verification Value (CVV or CVC) or Card Identification Code (CID) is a safety guarantee for credit/debit card operations, giving a better protection against credit card fraudes.
The number is generated when the card is issued, encrypting the card number and expiry date, transforming them in a key known only to the issuer bank.
Giving this code goes to assure that the client has the card in his hands.

Shipping

1. Countries and shipping costs

Shipping area	Shipping time (workdays)*	Shipping costs
Pick up at the store	1-3	free
Continental Portugal — Pickup point Chronopost	1-3	2.90eur (free above 39.99eur)
Continental Portugal	1-3	3.49eur (free above 39.99 eur)
Azores and Madeira	2-4	19.32eur (free above 250eur)
Azores and Madeira	5-16	6.90eur (free above 49.99eur)
Spain Peninsula	2-3	4.49eur (free above 49.99eur)
France	3-5	12.90eur
Monaco	3-5	12.90eur
United Kingdom	3-5	12.90eur
Belgium	3-5	12.90eur
Netherlands	3-5	12.90eur
Luxembourg	3-5	12.90eur
Austria	3-5	12.90eur
Poland	4-6	12.90eur
Germany	3-5	10.80eur
Denmark	4-6	14.90eur
Italy	3-6	15.90eur
Sweden	4-7	15.90eur
Ireland	4-6	15.90eur
Finland	5-7	20.80eur
Estonia	5-8	15.90eur
Latvia	5-8	15.90eur
Hungary	4-6	14.90eur
Lithuania	5-7	14.90eur
Switzerland	3-6	15.90eur

See here all shipping conditions.

2. How can I track my order?
After your order has left our warehouse, you'll receive an e-mail with a link to the transporter so you can follow your order.
You can check that link in your Customer Area in Orders. This feature is not available for store pick ups.
3. What happens if no one is home to receive the package?
Our transportation services are assured by two different companies (CTT or Chronopost) and what they do in case the order isn't delivered is different for each company.
However, both typically contact the client to try and solve the situation immediately.
For more information contact our Customer Support service.
4. What happens if I'm not home to receive the package?
For a sucessful delivery we only need someone to sign, meaning, its suficient that anyone is home.
5. Is it faster to order to a Bazar Desportivo store?
Estimated delivery times are the same for home delivery or store delivery.
6. How does collect in the store work?
You can choose to pick up your order in one of our stores and enjoy free shipping. After payment confirmation, in maximum 3 workdays you'll have your order ready for pick up.
As soon as its ready, you'll receiver an e-mail and a text message with a code. You'll have to show that code and your identification (passport or identity card).
7. Can I authorise someone to pick my order at the store»
Yes. The order can be picked up by someone else as long as they present their identification (passport or identity card) and the code we sent to you.
8. How long do I have to pick up my order at the store?
Your order will be available at the store for 30 days. After that, the order will be returned to our warehouse.
For more information, contact our Customer Support service.

Exchanges & Returns

1. How do I swap something?
It's only possible to swap sizes (same reference), so if you wanna swap an item for another one, you'll have to return it first. You have 14 days counting from the delivery date.

Follow these steps:
Login and access your customer area at My Account>Returns
Fill in the form for the swap items
Pack the item(s) correctly (you can use Bazar Desportivo's box) and send it to:
Limite Radical, Lda., Rua Alberto Pimentel, nº 235 4780-386 Santo Tirso, Portugal.
2. How do I return something?
You have 14 days counting from the delivery date to return something. Follow these steps:

Login and access your customer area at My Account>Returns
Fill in the form for the returned items
Choose how you wanna be reimbursed (with a Bazar Desportivo voucher or by the same method you've payed for the purchase)
Pack the item(s) correctly (you can use Bazar Desportivo's box) and send it to:
Limite Radical, Lda., Rua Alberto Pimentel, nº 235 4780-386 Santo Tirso, Portugal.
3. How do I make a complaint about an already used item?
To make a complaint about an already used item you should contact our Customer Support service so we can proceed to process resolution.

The complaint will be reported to the brand and the maximum waiting time for a response is 30 days.
If the brand accepts the complaint, the item will be replaced by a new one (exactly the same), if they don't accept, the previous item will be returned to you.
4. Do I have to pay to return something?
The shipping costs when returning something are paid by you. You can always return something in a store so you don't have to pay anything.
5. I got the wrong item and/or with a defect. Do I have to pay to return it?
In case the swap/return of an item is caused by a Bazar Desportivo's expedition error, the client should contact our Customer Support service so we can proceed to schedule the recollection of the item, assuming all the costs of your swap/devolution.
However, when sending back to the client the substitute items, we follow the same rules and shipping costs of a normal purchase.
6. Can I make a complaint or a return in a Bazar Desportivo store?
You can swap, return or complain about an item in any of Bazar Desportivo stores, if you bring the item with you to return.
In case of reimbursement, it can be done with a voucher (which you can use in a store or online) or through the same method you used to pay, in a maximum of 10 workdays.